7-day first-purchase guarantee
Within 7 days of a first Pro purchase, you may request a refund if you have made no more than two Pro high-resolution exports after purchase. This guarantee is available once per user and payment method and excludes fraud, clear abuse and material Terms violations.
Other eligible requests within 14 days
Contact us within 14 days of purchase or the issue if Pro access was not delivered, you were charged twice, the service materially differs from its checkout description, or a verified outage of the core paid service lasts more than 72 hours. We may provide a full or partial refund or extend access as appropriate.
Normally non-refundable
Requests made after the relevant window, after substantial Pro export use, for a change of mind outside the first-purchase guarantee, for color differences caused by screens or materials, or following Terms violations or attempts to bypass limits are normally ineligible, except where law requires otherwise.
How to request
Email chaoqiang.tian@gmail.com with the purchase email, Waffo order/payment ID or Paddle transaction ID, purchase date and a short explanation. We normally acknowledge within two business days and aim to decide within five business days.
Return timing and access
Approved refunds are returned by Waffo Pancake or Paddle to the original payment method. Banks and payment providers usually take 5–10 business days, but timing varies. A full refund revokes the related Pro access; any access change after a partial refund will be explained in the decision.
One-time plans and disputes
Pro 365-Day Access and Pro Lifetime are one-time purchases with no automatic renewal and no subscription to cancel. Please contact us before filing a bank chargeback so we can investigate access, duplicate-charge or refund-status issues promptly.
Updated: 2026-10-18